The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such. We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site. Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
We are The Owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Our site changes regularly.
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
Loss of income or revenue;
Loss of business;
Loss of profits or contracts;
Loss of anticipated savings;
Loss of data;
Loss of goodwill;
wasted management or office time;
And for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Our automatic email reply does not constitute a binding contract, as it does not have the capacity to check for errors in the listing. The contract only becomes binding when the status is changed to shipped.
We reserve the right to cancel any orders where the purchased product includes incorrect information on our website such as price, description, pictures and the like.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL.
This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Viruses, hacking and other offences.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
If you have any concerns about material which appears on our site, please contact firstname.lastname@example.org
At Holloways we believe that you should always be completely happy with a product that you purchased. This is why we offer a No-Questions-Asked 30-Day Money Back Guarantee policy.
Customers are free to return the item for refund or replacement within 30 days from the date of receipt. The product returned has to reach us by 30th day latest.
Return is accepted only if the item returned is in “as new” condition, with all original accessories included in undamaged packaging. If the product doesn’t meet these requirements the refund/replacement request may be rejected or restocking fee of up to 15% may apply.
If the refund/replacement request is rejected the return-to-customer shipping fee may apply.
For some products returns are only accepted if products has been unused, unopened or sealed.
Please be aware that refund process can take up to 15 working days from the date of us receiving the product.
Products to be returned by customer at their own cost and a tracked or signed for service should be used to ensure the product arrives with us safely. If a tracked service is not used we cannot accept liability for lost packages.
In order to take advantage of your rights under this returns policy, you must:
Access the "Orders History" section of "My account" page.
Select the order from which you want to return an item.
Select the product(s) that you would like to return by checking the box next to its name(s).
Add an explanation, in order for our team to better understand why you want to return this product.
Click Make RMA Slip button
Once this process has been completed you will be notified with further instructions via e-mail. You can track progress with your return in "Return Merchandise Authorisation (RMA)" section of "My account" page.
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy.
The buyer shall be responsible for the cost of return postage for all unwanted items.
The initial cost of shipping shall not be refunded when an item is already in transit.
For all faulty goods, Holloways can arrange a courier to collect the items from a UK address specified by the buyer.
Return postage will only be covered on orders within the UK. Returns on products delivered overseas shall be covered by the buyer.
The buyer must be available within working hours for a courier to collect the items.
Any charges incurred due to missed collections on an agreed date will be covered by the customer and deducted from the total refund value.
It is the buyer’s responsibility to provide correct details for the collection address.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
We will not refund or exchange the product;
We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.
All claims for faulty goods (dead on arrival) and for goods not received should be made within 7 working days of shipment confirmation/ receipt. Claims after this time cannot be accepted.
Items reported faulty within 28 days will be exchanged old for new as long as stock is available.
When stock is unavailable we will return the item to the supplier [unless the supplier offers a collection] for repair under the manufacturer’s warranty if applicable (see 7.7).
We need to allow up to four weeks for all items to be repaired under manufacturer warranty.
Holloways is not responsible for any extensions to the time frame stated in clause 7D due to manufacturer delays.
Holloways will not be liable for any loss of earnings during the warranty repair process.
Products are covered under manufacturers warranty where applicable; this is down to individual brand terms & conditions and not Holloways.
The customer shall be responsible for postage costs to Holloways on items which develop a fault during the warranty period. Holloways will cover the cost to post the repaired item(s) back to the customer.
B Stock and Ex Demo products are not covered under the manufacturers warranty but are covered under a 3-month in store warranty provided by Holloways.
This warranty covers only issues arising that have not been mentioned in the product description and does not cover normal wear and tear. B Stock and Ex Demo products all have a full product description listing any cosmetic or operational issues and any further information can be requested before purchase.